Store Policy

Rental Furniture:

We offer Furniture Rental by Piece, Rooms, Office, and Kitchen. Contact us for Quotes!

Placing an Order:

Shop 24 hours a day, 7 days a week at Empire Furniture. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 1-866-225-3201

We accept Visa®, MasterCard®, Paypal and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. While we are unable to accept Empire Furniture Gift Cards online, it is in the works.

Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. 

Delivery Methods

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Freight Carrier will Drop off the Item.Items may require assembly. You’ll receive notification as soon as the order ships.

Assembly will deliver larger items one of two ways: directly from an independently owned and operated Empire Furniture(depending on the store proximity to the final destination),or Drop Shipped From our Warehouses.

Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

Standard Shipping and Handling Fees

All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.

Return Policy takes great pride in the products we sell and it is important to us that you are happy with your purchase.Measurements should be taken at the time of selection, to determine that the items will fit through existing doors, hallways, etc. No Refunds or Exchanges Due to Size, Measurements etc. The Purchaser/Buyer is Responsible for all Dimensions. Please double check the size of stairwells, elevators, and other areas leading to the home and area that the furniture will be placed. Please have area prepared for delivery and free of obstacles that may cause injury, including appliances and audio equipment, animals, etc. Bacon’s employees are not allowed to move customer's personal property and can not be held responsible for moving customer’s personal property.
It is the customer’s responsibility at the time of delivery to inspect each item.